Returns & Exchanges

Thank you for shopping with us at Moby Wrap NZ. While we hope you love every purchase, we understand that sometimes things aren't quite right. 
We have a 30 day returns policy, so if your product is in brand new condition (i.e. packaging is not damaged and product is not used) and you are wanting to exchange or refund we can make the arrangements. 

If you do need to return something for any reason, please contact our team before returning the item.

We will need:

  • An order number/proof of purchase
  • Reason/Clarification for the return or exchange
  • Images of the product / in the packaging to confirm the condition

Please note that you may need to pay for shipping to return the products you have purchased if you are wanting an exchange or refund.